Support Engineer- Tier II
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry-leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About the role
The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and on-site support
- Maintain documentation of processes, issues, and solutions
Requirements
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem-solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience troubleshooting printers
- Experience with Azure
Qualifications
- A degree in Information Technology is a plus
- MS-102 certification is a plus
- MD-102 certification is a plus
Pay
Targeted base compensation for this role is $70,000–$75,000.
Location
This role will operate in Cincinnati, OH.