Support Engineer III, Amazon Robotics IT Service Management
About the role
Are you passionate about building and maintaining the IT infrastructure behind some of the most advanced robotics and manufacturing operations in the world? The Robotics IT Service Management team is looking for a Support Engineer III to help design, implement, and support critical systems across Linux environments, lab buildouts, and manufacturing workflows. This is a hands-on role where you will serve as a technical point of contact for cross-functional partners in R&D, engineering, and operations. With Amazon's robotics program expanding rapidly, this is a compelling time to join a team that goes well beyond traditional IT support. You will troubleshoot complex issues, lead projects from planning through deployment, mentor teammates, and help develop the internal tools your team relies on every day.
Responsibilities
- Provide white glove, hands on support for end user and manufacturing devices, including laptops and desktops, printers, scanners, and other peripherals
- Design, implement, and maintain IT infrastructure including Linux systems, networking, and end-user devices, while troubleshooting issues to minimize disruption to manufacturing and lab workflows
- Lead the physical buildout of robotics innovation labs, translating engineering requirements into procurement, systems design, and deployment plans for high-density compute and GPU environments
- Serve as a technical escalation point for R&D, engineering, and operations teams, communicating clearly with stakeholders at all levels and representing IT in cross-functional meetings
- Identify and drive improvements to support tools, documentation, and operational processes, creating new resources where gaps exist and mentoring junior team members on best practices
- Manage cross-functional IT projects end to end, coordinating with suppliers, tracking progress against timelines, and ensuring change management activities follow established procedures
Requirements
- Experience troubleshooting and debugging technical systems
- 2+ years of technical support experience
- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in technical support
Qualifications
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience with Linux systems administration
- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management