Support Engineer , Amazon Robotics Technical Support
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We need to parse content.
The posting:
Description At Amazon Robotics... (intro). Then shift info: ** The shift for this role is Tuesday - Saturday from 9-5 PM EST **
Key job responsibilities: list bullet points.
Then "A day in the life" then benefits paragraph.
Then "If you are not sure ..." (skip).
Then Basic Qualifications list.
Then Preferred Qualifications list.
Then EEO etc (skip).
Then salary range info: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance ... Learn more about our benefits at ..."
Then location salary ranges: USA, MA, Boston - 90,400.00 - 158,200.00 USD annually etc.
Then Company - Amazon.com Services LLC Job ID: A10503218 (skip).
We need to preserve all substantive info, but remove boilerplate, duplicated lines, application instructions, cookie/navigation/legal/EEO etc.
We need to decide sections:
- About the role: could be the introductory description (first paragraph). Use About the role
then
with that text. - Responsibilities: the "Key job responsibilities" bullet list. - Requirements: maybe combine Basic Qualifications? But we have separate sections: Requirements, Qualifications, Skills. The instruction says use those headings if content exists. We have Basic Qualifications and Preferred Qualifications. Could map Basic Qualifications to Requirements? Or Qualifications? Usually Requirements = basic qualifications. Qualifications could be preferred? But we have both. We could create Requirements for basic qualifications, Qualifications for preferred qualifications, Skills maybe from bullet list of skills? However we have skills embedded in qualifications (experience in scripting, AWS, Linux, etc). Might be redundant. We need to avoid thin sections. Perhaps combine into Requirements (basic) and Qualifications (preferred). Skills maybe not needed if covered. Benefits: we have benefits paragraph. Also shift schedule info: shift Tuesday - Saturday 9-5 PM EST. That's schedule. Pay: we have salary ranges. Thus sections: About the role, Responsibilities, Requirements (basic qualifications), Qualifications (preferred), Benefits, Pay, Schedule. Check each for real specific content. About the role: we have intro paragraph: "At Amazon Robotics, we believe that the road to fundamentally changing how the world views and uses robotics begins with improving the experience of people. Our products automate high-effort and repetitive tasks and ship with intuitive and streamlined interfaces so that our operators can focus on making high-judgement decisions and responding to the unexpected. Amazon Robotics Technical Support (ARTS) team is looking for a talented, experienced engineer to join us. We are searching for individuals who are obsessed with solving technical issues for customers, dive deep into complex technical problems, and thrive in managing ambiguous, fast-paced, high-impact situations. We provide 24x7 mission-critical support to robotic fulfilment centres around the world. As a Technical Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions." That's substantive. Responsibilities: bullet list: - Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting. - Deliver timely and accurate solutions to customer requests and issues through effective ticket handling. - Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues. - Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance. That's specific. Requirements (basic qualifications): list: - 4+ years of software development, or 4+ years of technical support experience - Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems - Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages - Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda - Experience with Linux/Unix operating systems - Experience working with databases and SQL - 4+ years of experience in a technical role, preferably in support engineering or system administration. Note some duplication: first bullet and last bullet similar. Keep both? Might be duplicate but we preserve all substantive info; we could keep both but maybe note duplication. We'll keep as is. Qualifications (preferred): list: - Knowledge of UNIX/Linux operating system - 3+ Year Experience with Technical Call leading or Technical Incident Management That's specific. Benefits: paragraph: "Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan" Also later: "Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave." We need to preserve all substantive info; combine but avoid duplication. We'll create a benefits paragraph summarizing both sets but keep details. Pay: salary ranges: "The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location." Then location-specific ranges: USA, MA, Boston - 90,400.00 - 158,200.00 USD annually; USA, MA, North Reading - same; USA, MA, Westboro - same. We'll include that. Schedule: shift: Tuesday - Saturday from 9-5 PM EST. Now produce HTML fragment with
headings and appropriate
or
- .
We must not repeat job title as heading. Not include Job ID.
We must not include boilerplate like EEO, accommodations, etc.
We must not include markdown fences.
Let's craft.
We'll need to escape any special characters? Not needed.
We'll produce:
About the role
At Amazon Robotics, we believe that the road to fundamentally changing how the world views and uses robotics begins with improving the experience of people. Our products automate high-effort and repetitive tasks and ship with intuitive and streamlined interfaces so that our operators can focus on making high-judgement decisions and responding to the unexpected. Amazon Robotics Technical Support (ARTS) team is looking for a talented, experienced engineer to join us. We are searching for individuals who are obsessed with solving technical issues for customers, dive deep into complex technical problems, and thrive in managing ambiguous, fast-paced, high-impact situations. We provide 24x7 mission-critical support to robotic fulfilment centres around the world. As a Technical Support Engineer, you will join forces with an elite group of problem solvers to help maintain Amazon's world-wide network of robotic solutions.
Responsibilities
- Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
- Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
- Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
- Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.
Requirements
- 4+ years of software development, or 4+ years of technical support experience
- Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems
- Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages
- Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda
- Experience with Linux/Unix operating systems
- Experience working with databases and SQL
- 4+ years of experience in a technical role, preferably in support engineering or system administration
Qualifications
- Knowledge of UNIX/Linux operating system
- 3+ Year Experience with Technical Call leading or Technical Incident Management
Benefits
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. For regular, full-time employees, benefits generally include medical, dental, and vision coverage; maternity and parental leave options; paid time off (PTO); and a 401(k) plan. Additionally, Amazon provides comprehensive health insurance (medical, dental, vision, prescription, basic life & AD&D insurance, optional supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement), 401(k) matching, paid time off, and parental leave.
Pay
The base salary range for this position is listed below; total compensation includes sign-on payments and restricted stock units (RSUs) and is determined based on experience, qualifications, and location. Specific ranges: Boston, MA – $90,400.00 – $158,200.00 USD annually; North Reading, MA – $90,400.00 – $158,200.00 USD annually; Westboro, MA – $90,400.00 – $158,200.00 USD annually.
Schedule
The shift for this role is Tuesday – Saturday from 9:00 AM to 5:00 PM EST.
Check for any duplicated content: we kept all. We removed "A day in the life" heading (not needed). We removed "If you are not sure..." etc. We removed EEO etc. We removed "Company - Amazon.com Services LLC Job ID: A10503218". We removed "Learn