Support Engineer

This position is for a contract assignment and is not a full-time employment opportunity with Amazon. Candidates selected for roles will be employed as contract workers through Amazon’s approved 3rd party Direct Source provider for the duration of the specified project.

About the role

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. Responsibilities include the timely resolution of issues affecting hardware, software, and user permissions, as well as routine hardware maintenance.

Responsibilities

• Install, maintain, and troubleshoot desktop computers, peripherals, and software systems
• Resolve hardware, software, and user permission issues in a timely manner
• Perform routine hardware maintenance on workstations (desktop/laptop)
• Maintain customer focus, stay motivated, and work proactively with minimal supervision
• Uphold high standards for self and others

Requirements

• Detailed knowledge of basic computer concepts, PC hardware, and software troubleshooting
• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment
• Experience supporting Macintosh OS X (10.4 and upwards) desirable
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking
• Good verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to safely lift up to 50 lbs
• 3-6 years of relevant work experience
• BS Degree in Computer Science or a combination of education and relevant experience

Qualifications

• Microsoft MCSA/MCSE certification desirable
• Additional vendor administrator-level certifications preferred, especially Apple ACMT/ACSP and Cisco CCNA

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Amazon.