Support Engineer

Key Responsibilities

• Provide Tier 1 support for hardware, software, and network issues across the organization.
• Respond to and resolve help desk tickets in a timely and professional manner.
• Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.
• Document support procedures, troubleshooting steps, and knowledge base articles.
• Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.
• Support inventory management and asset tracking for IT equipment.

Preferred Experience

• Exposure to ITSM platforms like ManageEngine.
• Experience with scripting or automation tools (e.g., PowerShell, Python).
• Familiarity with network monitoring or endpoint management tools.
• CompTIA Network+

Required Skills & Qualifications

• 2+ years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
• Familiarity with ticketing systems and remote support tools.
• Excellent communication and customer service skills.
• Ability to document technical processes clearly and concisely.

Performance Evaluation & Incentive Structure

• Bonus Potential: Target bonus of up to 10% of base salary, based on quarterly KPI performance and annual evaluation.