Support Engineer

About the role

We partner with engineering to investigate, resolve, and ship fixes directly. Your job isn't to escalate issues, it's to close them.

Responsibilities

• Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source
• Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
• Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
• Responding to product and technical questions through our support inbox with speed, precision, and care

Requirements

• A strong engineering foundation - a CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity
• Experience in a technical support or developer-facing role, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt
• Directly owning a customer relationship or support queue - not just contributing to one
• The ability to diagnose and resolve technical issues end-to-end, independently
• Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them
• Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to
• A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice

Qualifications

Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)

Benefits

• Compensation Range: $0