Support Engineer

About the role

This role offers a unique opportunity to work on cutting-edge network designs and solve complex challenges in a dynamic environment. You'll be part of a team shaping the future of enterprise networking.

Responsibilities

• Troubleshoot and resolve tickets spanning every layer of the network stack.
• Manage and support complex customer networks, often remotely.
• Identify and document product bugs, providing clear reproduction steps.
• Create feature requests based on real customer needs.
• Build and maintain comprehensive documentation to improve time-to-resolution.
• Act as a mentor and share your expertise to enhance the team's capabilities.

Requirements

• A deep understanding of networking technologies including wireless, security, WAN/LAN, routing, DNS, etc.
• A passion for improving the network experience for customers and delivering solutions that work seamlessly.
• An analytical mindset, comfortable with ambiguity and energized by tackling unique problems.
• Ability to remain calm under pressure, especially in a fast-paced environment.
• Strong communication skills to collaborate effectively with both teammates and customers.

Qualifications

• Proven experience in network engineering, ideally in an enterprise setting.
• Technical certifications in relevant areas (e.g., CCNA, CCNP).
• Experience with troubleshooting and resolving complex network issues.
• Knowledge of network design principles and best practices.
• Excellent problem-solving and analytical skills.

Skills

• Networking fundamentals (wireless, security, WAN/LAN, routing, DNS, etc.)
• Customer-focused problem-solving
• Documentation and knowledge-sharing
• Team leadership and mentoring

Benefits

• Flexible work schedule
• Competitive compensation package
• Professional development opportunities
• Collaborative and supportive work culture

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible hours to accommodate remote work.

What success looks like

Consistently tackle complex tickets, adapt to changing priorities, and deliver actionable product suggestions to our engineering team. Act like an owner, continuously building your technical depth and sharing expertise to elevate the entire team.

Why Meter?

Meter is revolutionizing enterprise networking by building better networks that run the world. We're committed to creating a future where businesses can use the internet more seamlessly and reliably than ever before. Join us in shaping the future of networking!