Support Engineer

About the role

We are seeking a Support Engineer to join our Operations team in Kansas City, Missouri and Lenexa, KS. This position is full-time and hybrid.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Document and troubleshoot issues using various diagnostic tools
• Collaborate with cross-functional teams to resolve complex technical problems
• Participate in knowledge base development and maintenance
• Contribute to the improvement of customer service processes

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of experience in a technical support role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in troubleshooting software and hardware issues
• Experience with customer relationship management (CRM) systems

Qualifications

• Experience with AI tools for support and analysis
• Knowledge of common IT infrastructure components and technologies
• Ability to work independently and as part of a team

Skills

• Technical writing and documentation skills
• Customer service orientation
• Attention to detail

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance
• 401(k) plan

Pay

Salary range: $60,000 - $80,000 annually

Schedule

Hybrid schedule: 40 hours per week, with flexibility to work from home up to 50% of the time