Support Engineer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

Support Engineers are responsible for providing technical assistance and troubleshooting to customers and internal teams. They work closely with product development to ensure that customer issues are resolved efficiently and effectively. The role involves handling escalations, coordinating with other departments, and maintaining high-quality customer service standards.

Responsibilities

• Provide timely and effective technical support to customers and internal teams
• Collaborate with product development to resolve customer issues and improve product performance
• Handle escalated issues and coordinate with other departments to ensure smooth resolution
• Maintain high-quality customer service standards and provide excellent communication skills
• Document and track customer interactions and issue resolutions for future reference

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of experience in a technical support role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with AI tools and technologies
• Knowledge of common software and hardware troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency in relevant software and tools
• Strong written and verbal communication skills
• Ability to handle sensitive and confidential information with discretion

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule with options for remote and hybrid work
• Health insurance coverage
• Professional development opportunities
• Employee recognition programs

Pay

Salary is competitive and commensurate with experience.

Schedule

The position offers a flexible work schedule with options for remote and hybrid work.