Support Engineer

About the role

We are seeking a Support Engineer to join our Operations team in Des Moines, Iowa. This position is full-time and hybrid.

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Diagnose and resolve software and hardware issues
• Document and maintain knowledge base articles
• Collaborate with cross-functional teams to improve product quality and customer satisfaction

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2+ years of experience in a technical support role
• Strong problem-solving and communication skills
• Proficiency in troubleshooting and using diagnostic tools
• Experience with common IT infrastructure components (e.g., servers, networks, operating systems)

Qualifications

• Self-motivated and able to work independently or as part of a team
• Excellent written and verbal communication skills
• Ability to prioritize tasks and manage time effectively

Skills

• Technical proficiency in relevant areas (e.g., programming languages, network protocols)
• Knowledge of industry-standard tools and technologies
• Experience with customer relationship management (CRM) systems

Benefits

• Competitive salary commensurate with experience
• Flexible work schedule
• Professional development opportunities
• Health insurance coverage
• Employee discounts

Pay

Salary is competitive and commensurate with experience.

Schedule

The position is hybrid, offering a mix of remote and in-office work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.