Support Coordinator II - Neurosciences Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections with real specific content. The posting includes description (About the role) maybe we can treat first paragraph as About the role. Responsibilities: many duties listed. Requirements: required qualifications. Qualifications: maybe preferred qualifications? Actually they have Required Qualifications and Preferred Qualifications. Could combine as Requirements (required) and Qualifications (preferred) or Skills. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Pay: hourly rate range $26.00 - $41.28. Benefits: not mentioned explicitly. Schedule: not mentioned. So we should not create Benefits or Schedule sections because no specific content. Skills: maybe we can extract skills from required/preferred: communication, Microsoft Outlook, etc. Could create Skills section. But we need to avoid filler. Let's see. We have required qualifications list: high school, demonstrated ability in customer service, intake and scheduling, proven record dealing with public, familiarity with word processing, MS Outlook, navigating intranet, interpret online queries, preferably with GE Centricity Business, Cerner, PBAR, scheduling systems, excellent communication skills, highly flexible, enthusiastic, proactive, work efficiently under pressure and team environment, knowledge of insurance plans, ability to process new referrals, ability in patient scheduling, works independently under supervision, takes initiative, deals with change, accepts responsibility, ability to work independently and in team. Preferred qualifications: bachelor's degree, 3-5 years experience admin/customer service in medical office preferably ambulatory care, knowledge of medical terminology, proven knowledge of insurance billing, admitting, or registration experience, ability to speak Chinese or Spanish preferred, Certified Medical Assistant preferred, Certification - Job Relevant Billing and Coding Certificate preferred. We could put Required Qualifications under Requirements heading, Preferred Qualifications under Qualifications heading, and Skills maybe under Skills heading (like communication, MS Outlook, scheduling systems, insurance knowledge, etc.) But we might duplicate. Better to follow instruction: Use headings only when posting has real specific content. We have content for About the role (first paragraph), Responsibilities (the long list), Requirements (required qualifications), Qualifications (preferred qualifications), Skills (maybe we can extract specific skills like communication, MS Outlook, scheduling systems, insurance knowledge, medical terminology, bilingual). Pay (hourly rate). Benefits and Schedule not present, so omit. We must not repeat job title as heading. No Job ID etc. We need to output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. Let's extract About the role: "Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation." That's it. Responsibilities: The bullet list of duties: "Responsible in coordinating multiple appointments with many multi-specialty clinical services. Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned." Then departmental specific summary essential duties: Clerical: ... etc. We need to capture all those duties. Could break into subpoints but we can just list as
  • each duty sentence. We need to be careful not to lose any detail. Let's parse the responsibilities section: - Responsible in coordinating multiple appointments with many multi-specialty clinical services. - Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. - Performs other duties as assigned. Then Departmental Specific Summary Essential Duties: Clerical: - Demonstrates accuracy and thoroughness in entering information into computer systems. - Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. - Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. - Fulfills other department scheduling functions per department procedures and protocols. - Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. - Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. - Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. - Provides phone coverage as needed. - Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. - Reads and responds to email throughout the day. - Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: - Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. - Greets patients in a courteous and professional manner. - Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. - Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. - Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. - Prepares estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. - Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. - Communicates all changes with patient and case information to all involved personnel. - Works with various hospital personnel to resolve issues and accommodate patient. - Adheres to policies aimed to protect patient confidentiality. - Assist Support Coordinator I with complex customer service issues and provide resolution Teamwork/Collaboration: - Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. - Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. - Keeps abreast of changes within the USC healthcare system. - Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff. Other: - May assist with onboarding and training new hire employees and physicians - May assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting - May work on auditing, correction, and resubmitting rejected charges and follow up - Performs other duties as assigned. We need to include all these. Now Required Qualifications list: - High School or equivalent - Demonstrated ability in customer service, intake and scheduling - Proven record of dealing with the public in a customer service role - Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems - Must have excellent communication skills, including the ability to speak, read and write English proficiently. - Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. - Knowledge and understanding of insurance plans and types of coverage provided, including government health programs - Knowledge and ability in processing new referrals in a timely manner - Demonstrated ability and knowledge in patients scheduling - Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility - Possesses ability to work independently and in a team setting Preferred Qualifications: - Bachelor’s Degree In a related field - 3-5 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment - Knowledge of medical terminology preferred - Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred - Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred. - Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred - Certification - Job Relevant Billing and Coding Certificate Preferred Also there is Required Licenses/Certifications: Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only). We could include that under Requirements or Qualifications? It's a license/certification requirement. Could be part of Requirements. Pay: The hourly rate range for this position is $26.00 - $41.28. We need to include Pay section with that info. Now we need to decide headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. We could put Skills as a separate section extracting skills like communication, MS Outlook, scheduling systems, insurance knowledge, medical terminology, bilingual, etc. But we already have many of those in Requirements/Qualifications. Might be redundant but still okay if we keep them. However instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Skills into Requirements or Qualifications. But we need to follow the allowed headings list; we can omit Skills if not needed. Since we have required and preferred qualifications, we can put them under Requirements and Qualifications respectively. Skills may be omitted. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Pay. Check if any content for Benefits? No. Schedule? No. Now we need to output HTML fragment. Structure:

    About the role

    Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

    Responsibilities

    • Responsible in coordinating multiple appointments with many multi-specialty clinical services.
    • Participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management.
    • Performs other duties as assigned.
    • Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems.
    • Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
    • Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed.
    • Fulfills other department scheduling functions per department procedures and protocols.
    • Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.
    • Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity.
    • Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing.
    • Provides phone coverage as needed.
    • Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems.
    • Reads and responds to email throughout the day.
    • Retrieves