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Jobs · OTHR · North Carolina

Support Consultant

Veradigm® · Raleigh, NC · 1 mo ago
OTHRFull-time

Job Summary

Possesses sound knowledge of organization's software products
Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)
Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
Tracks and documents inbound support requests and ensures proper notation of client problems or issues
Documents problems and solutions to train lower-level support on how to properly address client or product problems
Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design
Stays abreast of current software releases, design changes, and new software products offered
Works directly with clients on application issues requiring overall product knowledge and overall understanding of healthcare business
Works independently, troubleshoots medium / high severity issues easily by obtaining pertinent information from clients and delivering resolution or seeks help from team members, beginning to focus on critical level cases

Responsibilities

  • Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
  • Tracks and documents inbound support requests and ensures proper notation of client problems or issues.
  • Documents problems and solutions to train lower-level support on how to properly address client or product problems.
  • Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design.
  • Stays abreast of current software releases, design changes, and new software products offered.
  • Works directly with clients on application issues requiring overall product knowledge and overall understanding of healthcare business.
  • Works independently, troubleshoots medium / high severity issues easily by obtaining pertinent information from clients and delivering resolution or seeks help from team members, beginning to focus on critical level cases.

Requirements

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget.

Qualifications

Enhances Lives and Builds Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development.

Benefits

Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Schedule

Works independently, troubleshoots medium / high severity issues easily by obtaining pertinent information from clients and delivering resolution or seeks help from team members, beginning to focus on critical level cases

Pay

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget.

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