Support Consultant

Location: Remote (US- Eastern/Central preferred)

Responsibilities

• Provide technical support and troubleshooting for Togetherwork's platform for Microsoft Dynamics 365-based software and related applications.
• Serve as the primary point of contact for customer support requests.
• Communicate and collaborate effectively with clients and internal teams to identify, analyze and resolve issues.
• Deliver excellent customer service while documenting issues and resolutions.
• Troubleshooting customer issues related to Dynamics 365 and integrated partner applications.
• Responding to support tickets and emails in a timely manner.
• Diagnosing software defects and configuration issues.
• Creating detailed documentation and escalating complex issues when necessary.
• Collaborate with internal and external
• Assisting customers with system configuration and best practices.
• Lead calls with customers to review and document issues.

Requirements

• 1+ years of experience supporting SaaS applications, Microsoft Dynamics 365 or Sales Force experience (preferred).
• 3+ years of experience in a technical support role.
• Experience using AI tools in a service delivery highly preferred.
• Strong problem solving, troubleshooting, and analytical skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple customer issues simultaneously.
• Customer-focused mindset.
• Zendesk preferred.

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Salary Range: $65,000