Support

Overview

The Support/Expeditor at Level99 is organized, detail-oriented, and energetic, working alongside both the Back of House and Front of House teams. Using the TOAST KDS expo screen, they review and expedite orders for high-volume service areas, ensuring all orders are complete, correct, and in line with Night Shift Natick's standards for quality in both flavor and presentation.

Responsibilities

• Review and understand all guest orders, including in-restaurant dining, takeout, and delivery
• Distinguish between guest-facing counter pickup window and Taproom orders, expediting accordingly
• Receive, check, and pack all guest takeout orders
• Keep a close eye on quality, consistency, and ticket times
• Communicate effectively with both front of house and back of house teams
• Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
• Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
• Replenish sauces, ramekins, and specific containers designated to specific service areas
• Direct and assist food runners in delivering food

Must-Have Skills

• Weekend availability is a must
• Organized, thorough, and precise
• Has stamina and loves a high-energy environment
• Communicates well, preferably in both English and Spanish
• Analytical and systematic in their thinking
• Maintains composure under pressure
• Passionate about hospitality
• Understanding of ticket times and kitchen metrics
• Previous BOH management or line experience, FOH management experience a plus
• Must be 18 or older