Support

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1-4 minutes and is built for 2-6 people to play together. One ticket unlocks access to all games, including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. Progress is saved so Players can earn rewards and climb the leaderboard. Alongside the games, Level99 offers a full-service bar and award-winning restaurant featuring scratch-cooking, local craft beers, handmade cocktails, and event spaces. Locations include Natick, MA; Providence, RI; Tysons, VA; and upcoming sites in West Hartford, CT; Disney Springs, FL; King of Prussia, PA; Paramus, NJ; and Raleigh, NC. Backed by Act III Holdings (led by Panera founder Ron Shaich), the team has experience with projects ranging from 5 Wits to Walt Disney Imagineering.

About the role

The Support/Expeditor is organized, detail-oriented, and energetic, bridging the Back of House and Front of House teams. Using the TOAST KDS expo screen, you will review orders for both high-volume service areas: takeout and delivery. You’ll ensure all orders meet Night Shift Providence’s standards for quality in flavor and presentation. The role involves running food, clearing tables, preparing sauces, building trays, and supporting the "craft better" food program. Cross-training and flexibility are key, as everyone works collaboratively.

Responsibilities

• Review and understand all guest orders, including in-restaurant dining, takeout, and delivery
• Distinguish between counter pickup window and Taproom orders, expediting accordingly
• Receive, check, and pack all guest takeout orders
• Maintain quality, consistency, and ticket times
• Communicate effectively with Front of House and Back of House teams
• Organize materials for takeout/delivery and dining, including plates, bags, boxes, and labels
• Build knowledge of all food menus and standards for consistency in flavor and presentation
• Replenish sauces, ramekins, and service-area-specific containers
• Direct and assist food runners in delivering food
• Perform other tasks as assigned

Requirements

• Weekend availability is a must
• Organized, thorough, and precise
• Stamina for a high-energy environment
• Strong communication skills; bilingual in English and Spanish preferred
• Analytical and systematic thinking
• Ability to maintain composure under pressure
• Passion for hospitality
• Understanding of ticket times and kitchen metrics
• Previous Back of House management or line experience; Front of House management a plus
• Must be 18 or older
• Positive, joyful, upbeat, and energetic attitude—leading by example

While deep experience in all areas isn’t required, we seek someone with the passion and capability to learn quickly.

You might be a fit if you...

• Enjoy laughter and are "low maintenance, low drama"
• Have a high tolerance for ambiguity and thrive in fast-paced, learning-on-the-job environments
• Are detail-obsessed and take pride in getting things right the first time
• Have a high-energy personality, typically smile, and prefer to "get it done now"