Support Associate - White House Black Market

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensures items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Maintains new products by merchandising and representing them in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
• Completes store-to-store transfers and Locate requests accurately and timely.
• Processes visual packet materials, props, and signage in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Supports pricing changes and markdowns.
• Aids in visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.

Customer Experience

• Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni-channel experience.
• Promotes an inclusive, collaborative approach to problem solving.
• Solicits personal developmental opportunities.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Ability to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Able to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear / communicate with headset.
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing: 67-100% of 8-hour shift.
• Occasional Lifting: up to 50 lbs. - 1-33% of 8-hour shift.
• Frequent Climbing: 34%-66% of 8-hour shift.

Pay & Benefits

• Starting at $15.92 - $19.90 /hour or city/local minimum wage as applicable.
• Eligible for the Company’s employee assistance program and employee discount program.

About the Role

We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!