Support Associate - White House Black Market

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensures items are properly stored, ticketed, and easily located for replenishment for the sales floor; reorganizes merchandise as needed to maximize stock space.
• Mergers and Representations: Ensures new products are properly merchandised and represented in a timely manner.
• Inventory Management: Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
• Stockroom Operations: Accurately and timely completes store-to-store transfers and Locate requests.
• Visual Merchandising: Ensures the visual packet materials, props, and signage are received and processed in a timely manner; properly stores stockroom hardware, hangers, sign holders, etc.
• Pricing and Markdowns: Participates in pricing changes and markdowns.
• Cash Supply: Alerts store management to cash supply needs.
• Customer Experience: Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Boutique Organization: Assists with boutique cleanliness and organization.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Ability to work the majority of the shift standing
• Ability to work quickly and within strict timelines
• Ability to demonstrate teamwork
• Able to communicate with customers, Associates, and Management; wear / communicate with headset
• Able to work a flexible work schedule, including nights, weekends, and holidays

Physical Requirements

• Constant Walking/Standing: 67-100%
• Occasional Lifting: Up to 50 lbs. - 1-33%
• Frequent Climbing: 34%-66%