Support Associate - White House Black Market

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensures items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Maintains a customer-focused environment: Ensures new products are properly merchandised and represented in a timely manner. Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Supports visual merchandising: Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc. Participates in pricing changes and markdowns. Alerts store management to cash supply needs.
• Customer service: Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Assists with boutique cleanliness and organization.
• Teamwork and growth: Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. Promotes an inclusive, collaborative approach to problem solving. Seeks personal developmental opportunities and readily solicits feedback.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Able to work the majority of the shift standing
• Able to work quickly and within strict timelines
• Able to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required