Support Associate - White House Black Market

Functional Responsibilities

• Operational Excellence: Processes merchandise, ensures items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Merges products: Ensures new products are properly merchandised and represented in a timely manner.
• Data entry: Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
• Inventory management: Ensures store-to-store transfers and Locate requests are completed accurately and timely.
• Visual merchandising: Ensures visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Pricing and markdowns: Participates in pricing changes and markdowns, alerts store management to cash supply needs.
• Supports visual directives: Assists with boutique cleanliness and organization, assists with floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Customer service: Assists with visual directives, offers a cohesive omni channel experience, models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards.
• Teamwork and growth: Promotes an inclusive, collaborative approach to problem solving, seeks personal developmental opportunities and readily solicits feedback.

Qualifications

• High school diploma or equivalent
• Previous stock or cashier experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to learn or adapt to technology provided by the company
• Able to work the majority of the shift standing
• Able to work quickly and within strict timelines
• Able to demonstrate teamwork
• Exposure to visual merchandising and product placement techniques desired
• Communicate with customers, Associates, and Management; wear / communicate with headset
• Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant Walking/Standing: 67-100% of 8-hour shift
• Occasional Lifting: up to 50 lbs. - 1-33% of 8-hour shift
• Frequent Climbing: 34%-66% of 8-hour shift