Support Associate

About Us

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home, and beauty. Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education, and community.

Life at Tory Burch

• Join a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
• Culture is welcoming and inclusive—everyone is empowered to make a difference.
• Competitive pay and rewards for high performance.
• Benefits to support mental and physical health, financial security, and overall wellness.
• Generous employee discount and access to exclusive special offers on our collections.
• Retail Excellence Programs in Styling, Coaching, Brand Ambassador, and supportive Retail Leaders to help you grow.
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

About the Role

This role is ideal for a flexible individual comfortable multi-tasking in a fast-paced environment with changing priorities, supporting both front-of-house and back-of-house operations. You’re resourceful, collaborative, highly motivated, and efficient. A sense of humor is a plus!

Responsibilities

A typical day is atypical. You might:

• Act as greeter, runner, or cashier.
• Answer phones and execute operational policies and procedures.
• Pack/unpack shipments and organize the stock room to support product flow and store operations.
• Work with an amazing team of professionals who share your passion for excellence.

Requirements

• One to two years of experience in a high-volume, customer-driven retail environment; stock-related experience a plus.
• Open availability for a flexible work schedule, including overnights, evenings, holidays, and weekend shifts.
• Occasional overnight travel may be required.
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.

Why Join Our Team

Our Retail Teams are known for making every customer feel welcome and creating memorable experiences. They help grow our business daily. Store teams are encouraged to think like entrepreneurs and experiment with innovative ideas to deliver retail excellence.

How We Work Together

• Adaptable – We change before we have to.
• Entrepreneurial – We own it.
• Collaborative – There’s no “I” in Tory.
• Client & Brand Focused – We put ourselves in Tory’s shoes.
• Live the Values – We show up for each other.
• Functional Expertise – We’re constantly learning and growing.

Team Values

• Show up with honesty & kindness.
• Act with integrity & compassion.
• Work with passion & humility.
• Lead with excellence & humor.

Pay

The compensation range for this position is $15.00 USD per hour. Our offer will be based on your relevant experience and work location.

Benefits

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Key benefits include:

• Health and wellness support (mental and physical).
• Financial security programs.
• Generous employee discount and exclusive special offers.