Support Assistant III - Adolescent Behavioral Health

Job Summary

We are recruiting for a mission-driven Support Assistant III - Adolescent Behavioral Health to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency

About the Role

Under general supervision, performs a variety of clerical and administrative duties that support the mission of Denver Health's Nurse-Family Partnership home visitation program.

Essential Functions

• Data Entry- collects and enters data into spreadsheet and/or databased for monthly reporting (20%)
• Registration- accurately verifies necessary patient demographics that are tied to patient accounts, high attention to detail when entering information, and timely registration process (accurate and effective). (20%)
• Administrative support- Maintains Epic templates, schedules, and work queues for the department. Creates new patient accounts in Epic. Scans DH consents and patient files into OnBase. (20%)
• Referrals to NFP program- processes internal and external referrals, follows standard work timeliness and follow-up, screens for eligibility, collaborates with supervisor(s) to manage referrals, and when needed helps to call referrals. (10%)
• Reporting- generates reports, analyzes the data, identify errors in reporting and areas of concern, and summarizes data in preparation for standardized reporting. (10%)
• General Operations- must be able to organize office, inventory office supplies and client educational materials, create purchase orders, generate and reconcile payment requests, attends departmental meetings, compiles meeting minutes, maintains and continually develops competence with office technology. Connects with referral providers to distribute program materials and participates in community outreach as needed. (10%)
• Quality Control- develops and implements a process for monitoring standard work such as nurse-led data entry, NFP form completion and timelines, monthly paperwork (enrollments, closures, mileage). (5%)
• Reception- Acts as a point of contact for receiving information and calls from internal and external customers, and service providers to maintain office equipment/supplies, maintenance, and environmental services. (5%)

Work Experience

1-3 years or more years of related experience or a combination of education and work experience.

Required Licenses

Bilingual- English/Spanish preferred

Education

No High School Diploma and/or No GED

Skills

• Excellent customer service, problem-solving, and communication.

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Comprehensive medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.