Support and Integration Specialist - 2025787

About the Organization

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. Founded in the aftermath of World War II, the organization has spent 80 years across 100 countries partnering with local churches and communities to build a world where families thrive and communities flourish. Today, programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

About the Role

World Relief Western Washington (WRWW) envisions all refugees and immigrants welcomed, rooted, and empowered in a thriving and inclusive community. The Support and Integration Caseworker will play a vital role in supporting refugees and immigrants as they navigate the challenges of long-term self-sufficiency and integration. This position provides strengths-based, culturally responsive, and trauma-informed case management to individuals and families, including holistic community integration and innovative initiatives aligned with WRWW’s strategic plan. The role involves assessing needs, developing service plans, coordinating referrals, and ensuring access to essential resources while collaborating with program staff, volunteers, and community partners.

Hybrid schedule: 4 days onsite and 1 work-from-home day.

Responsibilities

• Provide ongoing case management services, including addressing barriers to self-sufficiency and holistic integration, community orientation, counsel, assistance accessing services and public benefits, and support in housing, employment, healthcare, mental health, and education.
• Holistically serve immigrant and refugee children and youth alongside their families.
• Conduct initial intake to collect demographic data and assess program eligibility.
• Develop individualized service plans that reflect participant-identified goals and empower participants to take active roles in achieving them.
• Offer orientation and coaching related to community resources, healthcare, education, transportation, and other U.S. systems and cultural norms.
• Serve as a cultural liaison and advocate for participants within the community and broader systems.
• Work closely with other internal service teams (such as employment and ESL) and external service providers to ensure comprehensive service provision.
• Collaborate with volunteers, church groups, and interns, delegating appropriate tasks and providing guidance.
• Conduct regular participant check-ins via phone, virtual meetings, home visits, or in-office appointments.
• Refer participants to relevant resources and follow up to ensure successful linkage and service outcomes; assist with coordination of appointments as needed.
• Establish and maintain positive ongoing partnerships with local service providers, educational entities, government agencies, and other relevant stakeholders.
• Gather community input to inform, evaluate, and design current and new programs.
• Provide feedback, insight, and suggestions to further develop internal systems and programs.
• Respond to walk-in requests and provide referrals as needed.
• Maintain accurate and up-to-date case files, documentation, and participant records in WRWW’s secure database(s).
• Track outcomes and key metrics as outlined in the strategic plan and as required by various grants.
• Complete all required reports and data entry in a timely manner.
• Participate in monitoring, audits, and quality assurance activities.
• Monitor progress toward participant goals and conduct case closures when services are complete.
• Attend required trainings, staff meetings, and program reviews.
• Maintain an up-to-date internal library of community organizations and agencies to make timely, appropriate referrals.
• Attend external community meetings to network, stay abreast of local developments, and build relationships with community partners and stakeholders.
• Perform other related tasks as assigned.

Requirements

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document.
• Desire to serve immigrants and refugees in support of the mission and vision of WRWW.
• Ability to work well with diverse groups of people; previous cross-cultural experience required.
• Proficient in reading and writing English.
• Ability to work well as part of a team and with diverse groups of people.
• Flexibility in schedule with occasional evening or weekend hours required.
• Intermediate computer knowledge, including MS Office and the ability to learn new programs (previous experience with databases desired).
• Valid driver’s license, access to a reliable vehicle, and ability to pass MVR standards.

Preferred Qualifications

• Bilingual (Spanish/Dari) preferred.
• Experience working with refugee and immigrant populations.
• Previous experience with pre-literate and/or non-native English speakers.

Benefits

World Relief offers a competitive benefits package and employee discount program for full-time, regular employees. The organization is recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding core components of its well-being program, including leadership and culture, program foundations and execution, and whole-person health.