Support Analyst

About the role

We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment. This role is based in Mclean, VA. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

What You’ll Do With Us

• Aid our members with questions on how to use the Range platform
• Act as first line of defense on technical issues they are experiencing
• Quickly solve problems, eliminate bugs, leverage AI tools to elevate quality, and turn member feedback into impactful product improvements
• Create and maintain a knowledge library of how Range works
• Maintain success metrics and data as directed
• Participate actively in a collaborative team and share best practices
• Refined our customer-facing AI agent to scale support
• Leverage AI tools to uplevel your daily output

What Will Set You Apart

• 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
• Strong problem-solving and written communication skills
• BS or BA preferred
• Experience using financial services technology
• An interest in the tech industry and/or consumer fintech experience