Support Analyst
Fresh Express · Windermere, FL · 2 mo ago
On-siteInformation TechnologyFull-time
About the role
Join a dynamic team focused on delivering exceptional customer service. We are seeking a Support Analyst to join our team.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve issues efficiently and provide excellent customer service
- Document interactions and escalate complex issues as needed
- Stay updated on product knowledge and industry trends
Requirements
- Bachelor’s degree in a related field or equivalent work experience
- Strong problem-solving and communication skills
- Experience in customer support or a related field
- Proficient in Microsoft Office Suite
Qualifications
- Excellent verbal and written communication skills
- Ability to handle multiple tasks simultaneously
- Self-motivated and able to work independently
Skills
- Customer service skills
- Technical troubleshooting abilities
- Email management proficiency
Benefits
- Flexible schedule options
- Competitive compensation package
- Professional development opportunities
Pay
- $20 - $25 per hour
Schedule
- Part-time hours available