SupplySight Regional Supervisor

About the Role

The Regional SupplySight Lead is a key Senior SupplySight role which will lead, develop, and support our SupplySight Sales Specialists within a designated sales region, spanning four geographic zones. This role ensures program excellence by delivering outstanding customer service, driving operational efficiency, and serving as a key resource for training, performance coaching, and backup coverage. The successful candidate will possess strong leadership skills, a deep understanding of vendor-managed inventory (VMI) programs, and a proven track record in operational execution. This position is both strategic and hands-on, requiring a balance of people leadership, customer engagement, and process improvement. This role is expected to adhere to all company policies and safety protocols.

Key Competencies

Team Leadership & Development

• Lead, mentor, and coach a team of SupplySight Sales Specialists to achieve service and performance standards.
• Conduct regular field visits to assess service quality, compliance, and customer satisfaction.
• Oversee onboarding, training, and continuous professional development programs.
• Manage route scheduling and resource allocation to ensure optimal coverage and efficiency (Samsara).
• Serve as the primary point of escalation for complex VMI-related issues within the region.
• Provide direct coverage for SupplySight Sales Specialists during vacations, sick leave, or other absences.

Operational Excellence

• Oversee daily execution of the SupplySight program across assigned customer sites, ensuring contractual compliance and service quality.
• Ensure effective use of VMI tools and systems for monitoring inventory levels, usage patterns, and replenishment needs.
• Implement continuous improvement initiatives to enhance inventory accuracy, minimize stockouts/overages, and streamline processes.
• Partner with Sales Support, Supply Chain, and Customer Care teams to maintain seamless service delivery and product availability.

Reporting & Analytics

• Monitor and report on KPIs, including service levels, inventory accuracy, fill rates, and turns.
• Analyze trends and provide actionable insights to the Regional Sales Manager to inform them of strategic decisions.
• Ensure all administrative tasks, reports, and documentation are completed accurately and on time.
• Perform other job duties as assigned.

Requirements

• HS Diploma (Required).
• Bachelor's Degree (Preferred).
• Valid state issued driver license and the ability to travel regionally (Required).
• 5+ years of experience managing or supporting SupplySight or comparable VMI programs, or equivalent combination of related experience (Required).

Skills

• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment with strong attention to detail and accuracy.
• Excellent communication and collaboration skills with the ability to work well in a team environment.
• Proficiency in inventory systems, ERP platforms, and data reporting tools.
• Exceptional leadership, organizational, and communication skills.
• Strong problem-solving ability with a customer-first mindset.