Supply Technician

Summary See below for important information regarding this job. Duties Help Serves as the primary DLA customer-support point of contact for industrial customers on DLA- and non-DLA-managed items, including product information, pricing, and order-related issues.Provides tailored customer support by maintaining customer data, responding to inquiries, and coordinating with subject-matter experts to resolve customer concerns.Reviews sales-order reports daily; process cancellations, status updates, and modifications; follows up on customer receipt; and escalates orders not meeting customer requirements.Ensures timely processing of customer orders and customer access to product, account, and order information.Provides timely order status and resolves sales-order discrepancies and customer requests in accordance with applicable supply policies, procedures, regulations, and operating instructions.Identifies, creates as appropriate, and resolves routine Customer Relationship Management (CRM) service tickets; monitors ticket workload, research aging tickets, and elevates complex issues to Customer Support Specialists.Coordinates with storage,distribution, DLA organizations to resolve material, turn-in, tracking, and supply discrepancies. Serve as the single point of contact for mission-capable (MICAP) requirements and assist with the Awaiting Parts Program (AWP). Requirements Help Conditions of employment Must be a U.S. citizenTour of Duty: FlexibleSecurity Requirements: Non-Critical SensitiveFair Labor Standards Act (FLSA): Non-ExemptRecruitment Incentives: Not AuthorizedBargaining Unit Status: NoSelectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information. Qualifications To qualify for a Supply Technician, your resume and supporting documentation must support: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:Providing customer support for supply, logistics, inventory, or order-management functions, including responding to customer inquiries and maintaining order data.Reviewing and processing customer orders, cancellations, modifications, and status requests; resolving delayed or discrepant orders.Using automated supply, distribution, or ordering systems to research transactions and resolve customer-support issues.Applying supply policies, procedures, and operating instructions to resolve routine material, tracking, and service-request issues.Coordinating with storage, distribution, procurement, and other functional personnel to resolve complex supply problems and elevate unresolved cases. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information As required by 5 C.F.R. 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R.1194). For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.