Supply Partnership Manager

Responsibilities

• Own strategic delivery provider relationships end-to-end - act as the single point of accountability for performance, growth, and operational excellence
• Be the voice of the provider internally and partner with product, engineering, and go-to-market to build solutions that help providers scale
• Leverage the existing data structure to drive best practices and insights for performance improvement
• Lead the growth charge with each provider, deeply understanding each business, its needs, and helping achieve optimal business outcomes

Qualifications (Must-Have)

• 5+ years in a customer-facing and technical role, experience with carriers/delivery partners is a plus
• Proven success owning strategic relationships and driving growth and operational excellence
• Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
• Experience advising product/engineering leaders and translating technical concepts into business outcomes
• Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
• Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
• Excellent communication and executive-presence skills

Nice-to-Have

• Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
• Experience in high-growth startups or enterprise retail environments
• Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
• Background in consultative roles involving both technical depth and commercial accountability