Supply / Customer Support Specialist

About the role

Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust. The Supply / Customer Support Specialist will support processing, physical distribution, and logistics services in support of the Texas Army National Guard.

Responsibilities

• Delegation of Authority (DA Form 1687) Management: Maintain a current file of active DA Form 1687s for all supported units
• Track expiration dates and submit a monthly DA Form 1687 Non-Compliance Report to the COR and PBO, identifying units with expired, missing, or invalid forms
• Ensure that a valid DA Form 1687 must be on file prior to issuing any government property
• Manage all incoming customers with inquiries regarding supply/logistics and technical questions
• Provide on-site technical assistance and further process guidance to Supply Sergeants on supply procedures, techniques and methods within the state IAW AR 710-2, DA PAM 710-2-1 and other End User Manuals (EUM+), policies and Standard Operating Procedures (SOPs)
• Resolve customer issues by providing expert troubleshooting and comprehensive support across multiple communication channels, including phone and email
• Schedule CIF calendar appointments

Qualifications

• 3-5 years experience
• Working knowledge of Army supply procedures, AR 710-2, DA PAM 710-2-1, SOPs/EUMs.
• Tier 1 Investigation
• CAC card or ability to obtain one
• Forklift license if/when operating forklift

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short term/long term disability coverage
• Retirement savings - 401(k)
• Paid time off (PTO)
• Holiday leave
• Alternate work schedules (depending on work site)
• Flexible spending account options