Supply Chain Training and Support Senior Analyst

About the role

The Supply Chain Training and Support Senior Analyst will deliver and support training programs for supply chain/replenishment planning teams, providing flexibility and backup support as needed. This position involves executing fulfillment plans, managing high-risk inventory, and coordinating training and support for new and advanced functionality.

Responsibilities

• Coordinate and facilitate training programs for new and existing supply chain employees, covering new systems, enhanced functionality, and best practices.
• Develop, maintain, and update training materials, process documentation, and best practices to ensure continuous improvement in productivity and efficiency.
• Provide specialized systems training and support for organizational initiatives, including new DC openings, route realignments, and acquisitions.
• Serve as a liaison between system users and software development teams, facilitating requirements gathering, user acceptance testing (UAT), and issue resolution.
• Analyze performance data and provide recommendations to management to optimize key metrics such as service levels, forecast accuracy, and inventory health.
• Manage user support inquiries and help prioritize system projects and enhancements.
• Provide dedicated backup support for Replenishment Planners by executing fulfillment plans, managing high-risk/high-value inventory, and releasing purchase orders as needed.
• Collaborate with internal departments (Sales, Marketing, DC Operations) to ensure optimal inventory flow and alignment on market conditions.
• Lead inventory management activities, including product conversions, seasonal buys, and the resolution of long/obsolete inventory.
• Perform other duties as assigned.

Requirements

• Bachelor Degree in Supply Chain, IT, Engineering, Business Admin or related is required.
• Five years progressive experience working with forecasting and replenishment tools, preferably within GFS Supply Chain or 2+ years superuser experience with supply chain tools used by GFS.
• Excellent planning, organizational, and time management skills.
• Accuracy and attention to detail in the preparation of various documents and correspondence.
• The ability to multitask, prioritize, and work independently or within a team environment.
• The ability to troubleshoot and find root cause of system issues and user concerns.
• Passion for learning new technologies and applications.
• Advanced knowledge of primary operating systems.
• Excellent written and verbal communication and presentation skills.
• A good understanding of end-to-end Supply Chain Management.
• Knowledge of primary operating systems and ERP Software.

Qualifications

• Basic office equipment, laptop, copier, and Google Apps (Chrome, Gmail, Calendar, Docs, Sheets, Slides, Drive, etc.)
• Tobacco-free workplace
• Drug-free workplace

Benefits

Hybrid Work Schedule: 4 days in office, 1 day from home.