Supply Chain Team Lead

Responsibilities

• Manage and prioritize the workload of the Supply Chain Coordinator team to ensure timely supplier communication, ERP updates, and customer responsiveness.
• Provide day-to-day guidance and support to team members, ensuring high-quality outputs and adherence to standard operating procedures.
• Lead onboarding and training for new hires, ensuring comprehensive understanding of supply chain processes, systems, and communication protocols.
• Facilitate ongoing product and technology training to enhance team capabilities in supplier collaboration and expediting.
• Conduct regular performance evaluations, identify development opportunities, and provide coaching to drive individual and team success.
• Address performance gaps and implement corrective actions as needed.
• Build and maintain strong relationships with internal stakeholders including Application Supervisors, Branch Managers, Production and Warehouse Managers, and other key personnel.
• Act as a liaison between the Supply Chain team and internal customers to resolve issues and manage escalations effectively.
• Contribute to the design and implementation of new tools and processes that enhance operational efficiency and customer satisfaction.
• Participate in continuous improvement activities and special projects as assigned.
• Maintain select supply chain coordinator responsibilities to stay connected to day-to-day operations.
• Investigate and support resolution of Non-Conformance Reports (NCRs) and customer complaints related to supplier performance.

Qualifications

• Associate’s degree or higher in Business, Supply Chain Management, or related field; equivalent technical certification considered.
• Minimum of 5 years of experience in procurement or supply chain operations, with a proven track record of addressing business and customer needs.
• Prior experience in a leadership or supervisory role preferred.
• Strong leadership and organizational skills with a collaborative mindset.
• Proficiency in Microsoft Office Suite; intermediate to advanced Excel skills preferred.
• Working knowledge of ERP systems; experience with Microsoft Dynamics 365 (D365) strongly preferred.
• Familiarity with LEAN principles and process optimization.
• Excellent problem-solving and conflict resolution abilities.
• Effective communication skills across remote and in-person environments.