Supply Chain Support Specialist

Position Overview

The Supply Chain Support Specialist serves as a primary point of contact for stores, distribution centers, and internal supply chain partners, helping ensure the accurate and timely resolution of inventory, claims, and supply chain support requests. This role supports the day-to-day execution of the Supply Chain Support Team (SCST) by managing ticket queues, coordinating issue resolution, and delivering exceptional customer service to internal stakeholders. The Specialist plays a critical role in supporting operational execution and driving positive service outcomes across the supply chain network.

Skills We Are Seeking

• 2+ years of experience in customer service, retail operations, supply chain support, logistics, inventory control, or a related field.
• Experience working with case management, ticketing, inventory, ERP, or warehouse management systems.
• Strong customer service mindset with a commitment to delivering exceptional support.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to learn and navigate ticketing, inventory management, and enterprise business systems.
• Detail-oriented with the ability to accurately analyze and resolve issues.
• Critical thinking and problem-solving skills with the ability to identify root causes and recommend solutions.
• Ability to work independently while collaborating effectively across teams.

Compensation & Benefits

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• DailyPay available!
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays!