Supply Chain Supervisor

About the role

This is a dynamic leadership role responsible for overseeing and optimizing end-to-end supply chain operations for Managed Accounts and Segments across North America. You will directly supervise and mentor a team of supply chain professionals, driving activities that align with both customer needs and company objectives. The role oversees daily supply chain operations for our largest, most strategic customers, fostering a culture of excellence, collaboration, and continuous improvement. You will proactively create efficiencies and implement processes to optimize product flow from supplier to customer, serving as a critical liaison between GFS Supply Chain and its diverse partners.

Responsibilities

• Manage the team supporting customer inventory needs for the supply chain from onboarding throughout the existence of the contract.
• Hold Supply Chain teams and customers accountable to contractual commitments.
• Develop and maintain customer relationships, including customer business reviews and site visits.
• Develop vision and execute the strategy and systems to support team goals.
• Facilitate multi-unit supply chain activities and oversee day-to-day business activities such as transitions to outside storage, new customers, vendor transitions, and training.
• Collaborate with relevant stakeholders regarding capacity planning, long-range planning, sales strategy, marketing intelligence, seasonal planning, and customer management.
• Provide weekly/monthly reports on key performance indicators through benchmarking.
• Assist in launching new customers and implementing new distribution points within our network.
• Cultivate an environment of continuous improvement with an emphasis on collaboration, personal ownership, growth, and development.
• Manage and develop team members (recruitment, interviewing, hiring, training, terminations, performance reviews, professional development).
• Perform other duties as assigned.

Requirements

• Four or more years of experience with food service distribution, managing/interacting with customer-facing accounts, or supply chain management, including two years of progressive leadership experience.
• In lieu of the specified education and experience, a proven capability to perform the essential functions of the job, demonstrated by an equivalent combination of education, training, and/or relevant work experience, may be considered.
• Bachelor’s degree in Supply Chain or a related field is preferred.
• In-depth understanding of principles and methods for demand, replenishment, supplier relations, and moving goods by air, rail, sea, or road, including relative costs and benefits.
• Ability to lead teams and interact with senior leaders, develop relationships, and manage follow-up with collaborating team members.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Intuitive and applicable understanding of financial, profitability, and cash drivers, external environment, and the “big picture” of the business to enable sound decision-making.
• Self-directed with the ability to handle distraction, repetition, prioritization, workload fluctuations, and ambiguity.
• Knowledge of basic math (addition, subtraction, multiplication, division, and percentages).
• Excellent written, verbal, organizational, and communication skills.
• Ability to multitask, prioritize, and execute efficient work processes.
• Ability to regularly reprioritize day-to-day tasks and manage high-pressure situations.
• Highly skilled in meeting customer needs and influencing the organization to prioritize customer satisfaction.
• Proven problem solver with the ability to develop solutions to complex problems.
• Ability to influence others to make a positive impact on the customer and Gordon Food Service.
• Subject matter expert on GFS Supply Chain applications, processes, and techniques.
• Advanced knowledge of Microsoft Excel functions and Google applications (Sheets, Docs, Slides).
• Knowledge of supply chain software and business analytic reporting tools, dossiers, and data studios.
• Proficiency with standard office equipment, including copy machines, printers, laptops/PCs, mobile technology, teleconferencing, and remote connectivity.