Supply Chain Specialist

Key Responsibilities

• Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations.
• Build strong relationships with key stakeholders including third-party logistics providers, transportation partners, store operations, and internal cross-functional teams to drive best-in-class supply chain performance.
• Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy.
• Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels.
• Manage product return flows, ensuring sustainable, simple, and efficient processes for stores.

Qualifications

• Bachelor’s degree in Supply Chain, Engineering, Economics, or other quantitative fields
• 3-5 years of supply chain experience
• Retail experience required; medical device industry experience a plus
• Strong demand planning, forecasting, and S&OP expertise
• Experience managing third-party logistics providers (3PLs)
• Proficiency with CRM systems (Sycle preferred) and advanced Excel skills
• PowerBI proficiency, with the ability to interpret reports and dashboards
• Strong analytical and problem-solving capabilities, with a business-oriented mindset

About Us

Miracle-Ear, the global leader in retail hearing solutions, is seeking a Supply Chain Specialist to join our team. This role offers the opportunity to work towards a purpose of helping people rediscover all the emotions of sound. Based out of Waco, Texas, this position requires in-office presence and offers relocation assistance to qualified candidates. Benefits include medical, dental, vision, 401(k) with company match, and hearing aid benefits for employees and family. Paid time off and holidays, tuition reimbursement, and an employee assistance program are also provided. The role is part of the Amplifon Americas team, which operates nearly 10,000 clinics in 29 countries worldwide. Amplifon has been recognized as a "Top Employer 2025" in Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Miracle-Ear is committed to fostering a culture of belonging and empowering diverse customers to rediscover the emotions of sound. For more information, visit www.miracle-ear.com.