Supply Chain Representative

About the role

This position focuses on order management, customer support, inventory coordination, logistics, and supply chain optimization within the North American operations of a global specialty chemicals company.

Responsibilities

• Process and manage customer orders accurately and efficiently in SAP to ensure on-time delivery and high service levels.
• Maintain customer master data, including contact information, shipping instructions, and communication records.
• Review customer purchase orders for accuracy, including pricing, Incoterms, and other order requirements.
• Coordinate special customer requests, delivery schedules, and transportation arrangements.
• Monitor customer receivables and proactively follow up on outstanding balances to support timely payment collection.
• Collaborate with Sales, Finance, and customers to resolve payment issues, minimize aged receivables, and reduce delinquent accounts.
• Allocate available inventory to meet customer demand while considering transportation lead times and delivery commitments.
• Monitor inventory levels and communicate supply constraints, shortages, or demand fluctuations to management and commercial teams.
• Coordinate product movements between warehouses, terminals, yards, and customers in compliance with company policies and transportation regulations.
• Manage and optimize utilization of the LANXESS ISO container fleet, including inventory positioning, storage reduction initiatives, and equipment transfers.
• Coordinate parcel and bulk product imports, partnering with global supply chain teams to ensure product availability, documentation accuracy, and timely scheduling.
• Track inbound shipments and resolve transportation issues, including damaged equipment, routing changes, overweight shipments, and delivery disruptions.
• Ensure accurate SAP transaction processing and product availability updates upon receipt of inbound inventory.
• Investigate customer deductions, claims, and disputes, identifying root causes and implementing preventive measures.
• Calculate applicable demurrage and storage charges and prepare corresponding debit notes.
• Coordinate corrective actions related to shipping errors, billing discrepancies, damaged or returned materials, and supplier performance issues.
• Act as the primary point of contact for logistics-related customer concerns, ensuring prompt resolution and maintaining high levels of customer satisfaction.
• Ensure compliance with company policies, transportation regulations, and operational procedures throughout all logistics activities.
• Convert monthly demand forecasts into intercompany purchase orders and procurement requisitions within SAP.
• Partner with global Business Unit Supply Chain teams to monitor product availability, shipment status, and transportation routing for North America.
• Identify and implement process improvement opportunities that enhance supply chain performance, inventory management, and customer service.
• Manage slow-moving and obsolete inventory through effective planning and disposition strategies to improve working capital and supply efficiency.
• Support continuous improvement initiatives in collaboration with Supply Chain Excellence, Operations, and Management teams.

Requirements

• Academic degree in Business Administration or a PhD in Organic Chemistry.
• 3-5 years of relevant experience in order management, customer support, or supply chain logistics.
• Project management experience.
• International experience (e.g., expatriation experience, intercultural know-how).

About the company

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business involves the development, manufacturing, and marketing of chemical intermediates, additives, and consumer protection products. LANXESS has achieved leading positions in sustainability indices such as the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings.

Benefits

• Competitive compensation packages, including a global bonus program.
• Comprehensive benefits supporting financial security, health, and wellbeing, including retirement plans, health programs, life insurance, and medical care.
• Work-life balance and flexibility through the global “Xwork” program, offering flexible working arrangements.
• Commitment to professional and personal development through ongoing education, training, and knowledge initiatives.
• Diversity and inclusion as a core value, with a focus on respect, ownership, trust, professionalism, integrity, and healing across all sectors.