Customer Supply Chain Account Representative

About the Role

At OxyChem, our chemistry makes modern life possible, and it is our people who make the difference. We are a safety-first, purpose-driven team committed to innovation, environmental responsibility, and doing things the right way. If you are ready to contribute, elevate your skills, and take ownership of your career, OxyChem offers the opportunity to make a difference every day.

Responsibilities

• Represent OxyChem’s high standards of business conduct, create an exceptional customer experience, and promote a strong culture of safety excellence and environmental stewardship.
• Serve as a primary interface between OxyChem and corporate US and Canadian customers.
• Collaborate closely with OxyChem Sales Team and Supply Chain functions to onboard new customers and promote a strong customer-supplier relationship.
• Drive internal activities associated with product delivery requests from order entry in SAP, through shipment and invoicing until customer satisfaction is achieved.
• Obtain and maintain essential customer and business critical information in multi-systems.
• Establish a strong internal network across OxyChem departments to leverage knowledge of internal business processes.
• Demonstrate critical thinking skills and perseverance when overcoming obstacles throughout the order to cash process.
• Communicate financial information pertaining to invoices and billing formulas, and resolve invoice discrepancies.
• Champion customer needs within OxyChem Supply Chain organization by communicating customer expectations, forecasted product demand, delivery disruptions, and customer satisfaction data.
• Maintain a working knowledge of motor, rail, water, and pipeline transportation processes and systems to support assigned accounts.
• Develop an understanding of supply chain fundamentals in inventory management, warehousing, and logistics processes and systems.
• Report customer issues to management and internal teams in the Customer Relationship Management (CRM) system.
• Promote the adoption of key customer service offerings such as vendor managed inventory, ecommerce, online self-service, and paperless orders.
• Administer OxyChem business policies relating to sales orders, including lead-time requirements, order control programs, and Sarbanes-Oxley (SOX) compliance.
• Participate in special project and process improvement teams.

Qualifications

• Bachelor's Degree and two years of relevant experience OR Bachelor’s Degree in Supply Chain Management.
• Proficiency in Microsoft Office Applications.

Desired Qualifications

• Experience with Enterprise Resources Planning software (SAP/ERP) and Customer Relationship Management (MS Dynamics) systems.
• Knowledge of order processing, billing, manufacturing, transportation, and logistics processes.
• Professional communication skills (both written and verbal).
• Ability to work well in a team environment.
• Detail-oriented, analytical, and organized with a strong customer focus and aptitude for problem-solving and multi-tasking.
• Demonstrated interpersonal and influencing skills.

OxyChem, a Berkshire Hathaway company, is a leading producer of essential chemistry with operations in the U.S., Canada, and Latin America. OxyChem’s products play an essential role in everyday life, supporting critical applications in water treatment, pharmaceuticals, healthcare, manufacturing, automotive, personal hygiene, and residential and commercial construction. OxyChem actively participates in the Occupational Safety and Health Administration Voluntary Protection Program, underscoring our commitment to safety. Headquartered in Dallas, Texas, OxyChem is a top three U.S. manufacturer of polyvinyl chloride, chlor-alkali and chlorinated organic chemicals, and calcium chloride.