Supply Chain Order Management Analyst (BILINGUAL)

Job Duties

• Maintain and update customer order database, customer master, part number master, and price master in SAP HANA on a daily basis
• Review and approve purchase orders in SAP; communicate revisions to the order entry team, manage allocations, and ensure order accuracy
• Monitor customer accounts for expedites, deferrals, ship-date changes, order trends, and backlog exceptions; coordinate with internal stakeholders to rebalance priorities as needed
• Manage correspondence between sales, production, inventory, logistics, and other AOI departments regarding order status, fulfillment risks, and next steps
• Cook up and update information from customer portals to ensure alignment between portal data and SAP as a single source of truth
• Pull, reconcile, and update information from customer portals to ensure alignment between portal data and SAP as a single source of truth
• Coordinate with manufacturing teams in Taiwan and Ningbo, including participation in recurring cross-site meetings and occasional evening international calls to clarify orders or troubleshoot issues
• Provide operational data, order tracking reports, and analysis to management and sales teams, including weekly reporting and Friday leadership presentations
• Aid key customer accounts by responding to procurement requests, providing logistical updates, and maintaining positive customer relationships
• Assist with special projects including inventory setup, new build configurations, and facility build-out support
• Perform additional duties as assigned to support team and organizational objectives

Qualifications

• Candidates must be authorized to work in the United States.
• Visa sponsorship is not available for this position.
• Education: Bachelor's degree in supply chain management, business, or a related field is highly preferred. An equivalent combination of education, certifications, and hands-on experience will be considered (four years of relevant professional experience in lieu of a degree).
• Work Experience: 2-4 years of experience in order management, supply chain operations, customer operations, or a related operational function. Candidates must demonstrate working understanding of order-to-cash concepts (forecast, open order, shipment, billing). Candidates without a degree must demonstrate at least six years of combined relevant experience.
• Required Conversational proficiency in Mandarin Chinese required (listening and speaking; reading and writing not required)
• Professional fluency in English required
• Proficiency in Microsoft Excel required, including VLOOKUP/XLOOKUP, pivot tables, and data formatting; working knowledge of Word and Outlook
• Strong attention to detail and organizational skills with the ability to manage multiple priorities
• Effective verbal and written communicator who can interface directly with external customer procurement teams
• Self-directed problem solver who can work independently while remaining process-compliant
• Ability to work onsite 5 days/week in Sugar Land, TX with occasional evening availability for international calls