Supply Chain Operations Manager

About the role

Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.

Responsibilities

• Plans, directs, and oversees Student Delivery Services operations across assigned campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other inbound and outbound items.
• Establishes operational goals, service standards, and performance expectations that align with departmental and university objectives.
• Leads, develops, and manages supervisors, leads, full-time staff, student employees, and temporary personnel through coaching, performance management, professional development, and succession planning.
• Develops workforce plans, staffing models, schedules, and labor strategies to support operational demand, peak service periods, academic calendar events, and university initiatives.
• Oversees package management technologies, automated package delivery systems, operational software platforms, and related service technologies to ensure efficient and secure service delivery.
• Maintains service standards for package processing, customer communications, issue resolution, package storage, and pickup operations.
• Serves as the primary escalation point for complex customer concerns, service disruptions, operational issues, and stakeholder requests.
• Develops and maintains collaborative relationships with Housing, University Business Services, academic units, administrative departments, vendors, and campus partners to support operational excellence and student success.
• Manages departmental budgets, operational expenditures, contracts, vendor relationships, and service agreements to ensure responsible stewardship of university resources.
• Develops, implements, and maintains operational policies, procedures, and best practices that promote consistency, efficiency, safety, and service quality.
• Evaluates operational workflows and service delivery processes and implements continuous improvement initiatives that enhance efficiency, customer experience, and organizational effectiveness.
• Coordinates business continuity planning and operational readiness efforts to ensure uninterrupted service during operational disruptions or periods of increased demand.
• Represents Student Delivery Services and Supply Chain Operations on university committees, projects, and cross-functional initiatives.
• Supports departmental strategic planning efforts and contributes to the development and execution of long-term operational goals and initiatives.

  Requirements

  Minimum Qualifications:

  • Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR,
  • Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

  Qualifications

  Knowledge of supply chain operations, logistics, receiving, distribution, fulfillment, and inventory management principles and practices.

  • Knowledge of customer service operations, service delivery models, and stakeholder relationship management.
  • Knowledge of workforce planning, labor management, scheduling, and operational resource allocation.
  • Knowledge of supervisory and management principles, practices, and techniques.
  • Knowledge of budgeting, operational financial management, and resource stewardship.
  • Knowledge of package management technologies, automated delivery systems, and operational software platforms.

  Skills in leading and developing diverse teams in a dynamic operational environment.

  • Skills in analyzing operational data, identifying trends, and implementing effective solutions.
  • Skills in project management, operational planning, and prioritization.
  • Skills in establishing and maintaining effective working relationships with internal and external stakeholders.

  Excellent verbal and written communication skills.

  • Ability to operate independently, exercise sound judgment, and make decisions in a fast-paced environment.
  • Ability to balance strategic planning responsibilities with day-to-day operational demands.
  • Ability to lead change, foster innovation, and promote a culture of continuous improvement.
  • Commitment to safety, accountability, customer service, and operational excellence.

  Benefits

  Department Statement:

  • University Business Services (UBS) supports the New American University's vision of excellence, access, and impact by providing business services and solutions to the university.
  • UBS is comprised of departments including Auxiliary Business Services, Environmental Health and Safety, Parking and Transit Services, Physical Security Initiatives and Emergency Management, Risk Management Services, Supply Chain Management, and Sustainability Practices.

  All applicants must be eligible to work in the United States; ASU and University Business Services will not provide sponsorship for employment.

  Pay

  $52,000 - $60,000 annually; DOE

  Schedule

  Full time