SUPPLY CHAIN OPERATIONS MANAGER

About the role

The Supply Chain Operations Manager plans, directs, and oversees Student Delivery Services operations in support of the university community. This position is responsible for the operational performance, customer experience, workforce planning, compliance, and continuous improvement of a multi-campus service operation responsible for the secure and timely movement of student mail, packages, freight, and other inbound and outbound items.

Responsibilities

• Plans, directs, and oversees Student Delivery Services operations across assigned campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other inbound and outbound items.
• Establishes operational goals, service standards, and performance expectations that align with departmental and university objectives.
• Ledds, develops, and manages supervisors, leads, full-time staff, student employees, and temporary personnel through coaching, performance management, professional development, and succession planning.
• Develops workforce plans, staffing models, schedules, and labor strategies to support operational demand, peak service periods, academic calendar events, and university initiatives.
• Oversees package management technologies, automated package delivery systems, operational software platforms, and related service technologies to ensure efficient and secure service delivery.
• Maintains operational performance, service levels, package volumes, customer satisfaction, labor utilization, and operational efficiency metrics and implements corrective actions as necessary.

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Qualifications

• Knowledge of supply chain operations, logistics, receiving, distribution, fulfillment, and inventory management principles and practices.
• Knowledge of customer service operations, service delivery models, and stakeholder relationship management.
• Knowledge of workforce planning, labor management, scheduling, and operational resource allocation.
• Knowledge of supervisory and management principles, practices, and techniques.
• Knowledge of budgeting, operational financial management, and resource stewardship.
• Knowledge of package management technologies, automated delivery systems, and operational software platforms.

Skills

• Demonstrated success leading logistics, delivery, fulfillment, mail, package management, warehouse, transportation, or customer service operations.
• Experience managing multi-site or geographically distributed operations.
• Experience implementing process improvements, workflow redesigns, automation initiatives, or technology enhancements.
• Experience with package management systems, logistics software, inventory management systems, or enterprise resource planning platforms.
• Experience developing operational metrics, service level standards, and performance reporting.
• Experience managing budgets, vendor relationships, and operational contracts.

Benefits

Not specified.

Pay

$52,000 - $60,000 annually; DOE

Schedule

Not specified.