Supply Chain Manager II, Intermodal & Air Optimization Tech

About the role

Azim Operations is part of Intermodal & Air Optimization Technology (IAOT) and drives the end-to-end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue.

Responsibilities

• Define and maintain the AZIM Operations performance measurement framework, including KPIs for on-time performance, dwell, transit consistency, attainment, and exception resolution
• Build scalable reporting and dashboarding solutions that provide real-time and historical visibility into network performance across corridors, modes, and account segments
• Partner with technology and BI teams to ensure data pipelines, metric definitions, and calculation logic are accurate, well-documented, and repeatable
• Conduct root-cause analysis on metric variances and translate findings into actionable recommendations for operations leadership
• Establish governance processes for metric ownership, refresh cadence, threshold-setting, and escalation criteria
• Drive standardization of performance language and definitions across cross-functional stakeholders (Operations, Planning, Finance, Account Management)
• Develop periodic business reviews (WBR/MBR) content, scorecards, and executive-ready narratives grounded in quantitative performance data

Requirements

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Preferred Qualifications

• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.