Supply Chain Management Organization - Ops Program Manager

Responsibilities

• Serve as a strategic operational partner to the Chief of Staff in executing organizational priorities and key business initiatives.
• Lead complex cross-functional programs that improve operational efficiency, business processes, and organizational effectiveness.
• Develop executive-level presentations and communications for leadership reviews.
• Drive operational cadence activities including organizational planning, and executive reporting.
• Partner with Finance and Global Operations to monitor and improve Accounts Receivable performance across external manufacturing partners.
• Track aging receivables, identify payment risks, escalate issues, and coordinate cross-functional resolution to improve cash flow performance.
• Maintain financial tracking mechanisms and provide executive visibility into outstanding balances, payment trends, and operational risks.
• Own the development and maintenance of organizational dashboards and scorecards.
• Track and analyze Key Performance Indicators (KPIs) across Supply Chain Management operations.
• Identify trends, risks, and opportunities while providing actionable recommendations to leadership.
• Ensure consistent reporting accuracy and establish governance around operational metrics.
• Manage organizational headcount planning and hiring execution across the Supply Chain Management team.
• Track progress against annual hiring plans, ensuring successful execution of planned hires over the next 12-18 months.
• Partner closely with recruiting managers, HR Business Partners, Finance, and leadership to monitor requisition status, hiring velocity, organizational capacity, and forecasted staffing needs.
• Provide executive reporting on hiring progress, open positions, onboarding status, and workforce planning metrics.
• Coordinate onboarding activities for new employees to accelerate productivity and organizational integration.
• Develop, maintain, and continuously improve onboarding materials, training plans, and operational documentation.
• Help establish repeatable operational processes that improve employee experience and organizational readiness.
• Lead multiple concurrent strategic initiatives with competing priorities.
• Identify dependencies, risks, mitigation strategies, and executive decision points.
• Drive accountability across cross-functional stakeholders while ensuring timely execution of deliverables.
• Recommend process improvements that simplify operations and increase organizational efficiency.

Qualifications

• Demonstrated experience leading complex cross-functional programs within Supply Chain, Operations, Manufacturing, or Technology organizations.
• Strong business acumen with experience managing executive-level operational reporting.
• Experience with financial tracking, operational metrics, forecasting, and executive dashboards.
• Knowledge of workforce planning, headcount management, recruiting processes, and organizational planning.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills with experience supporting executive leadership.
• Advanced Excel, PowerPoint, and data visualization skills.
• Experience working across Finance, HR, Operations, and executive leadership teams.
• Leadership Competencies: Proactive ownership mentality, confidence and executive presence, outstanding judgment, flexibility, calmness, composure, and unflappability, strong relationship-building and influencing skills, exceptional attention to detail, continuous improvement mindset, and ability to balance tactical execution with long-term strategic thinking.