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Jobs · Management · Colorado

Supply Chain Delivery Professional & Security Focal

IBM · Denver, CO · 2 wk ago
HybridManagementFull-time

Role Overview

The Supply Chain Delivery Professional leads day-to-day operational delivery for supply chain in support of Business Process Outsourcing (BPO) clients. This role includes consulting-style client management responsibilities, solutioning, implementation, and security components of a traditional supply chain outsourcing agreement.

Key Responsibilities

  • Serves as the primary operational contact for supply chain and BPO clients, ensuring alignment between client expectations and delivery outcomes.

  • Manages client relationships through regular status updates, performance reviews, and proactive communication during incidents or operational changes.

  • Oversees financial management of delivery engagements, including forecasting, budgeting, tracking operational hours, and supporting billing accuracy.

  • Supports consulting-style engagement activities such as requirements validation, operational readiness planning, and solution recommendations.

  • Collaborates with cross-functional teams (Engineering, Security, Product, Partner Onboarding, and Account Management) to ensure seamless delivery.

  • Establishes performance expectations, monitors KPIs, and drives operational excellence across incident, problem, and change management activities.

  • Produces support for production issues and eliminates recurring failures.

  • Ensures stable, accurate, and timely processing of supply chain transactions, integrations, and communication flows.

  • Supports onboarding and operational readiness for new clients, trading partners, and integration endpoints.

  • Ensures Service Level Agreements (SLAs) are met and drives improvements to reliability, throughput, and partner satisfaction.

  • Supports delivery and operationalization of AI tools and intelligent automation solutions across production environments.

  • Validates AI-driven operational workflows, monitors performance, and collaborates with product and engineering teams on enhancements.

  • Develops playbooks, training, and operational processes for team adoption of AI tools.

  • Partners with Engineering and Systems teams to plan, test, and execute infrastructure upgrades and migrations.

  • Ensures alignment of upgrade paths with business needs, compliance requirements, and lifecycle timelines.

  • Acts as the primary point of contact for audits, compliance reviews, and security assessments.

  • Ensures adherence to security policies, encryption requirements, access controls, and regulatory standards.

  • Reviews and approves security-related changes such as firewall updates, certificate renewals, and hardening procedures.

  • Partners with Security teams to assess risks, address vulnerabilities, and implement security improvements.

Primary Responsibilities

  • Manage Project Plans: Develop and manage project plans, budgets, and resource allocation to ensure successful project delivery.

  • Oversee Solution Development: Lead the development and implementation of process solutions that meet Client needs, ensuring compliance with financial deliverables and objectives.

  • Influence Client Actions: Use strategic vision to influence Client actions and decisions, ensuring alignment with project goals and financial objectives.

  • Deliver High-Quality Solutions: Ensure the delivery of high-quality solutions that meet Client expectations and financial objectives, while maintaining a focus on cost-effectiveness and timeliness.

Qualifications

  • Bachelor's Degree

  • Required technical and professional expertise: 5–8 years of experience in Supply Chain Operations, IT Operations, Technical Support, or BPO delivery environments.

  • Experience in consulting-style client management including relationship management, engagement support, budgeting, and financial oversight.

  • Strong leadership experience supervising technical or operational teams.

  • Hands-on understanding of connectivity protocols (sFTP, FTPS, HTTPS, AS2, REST APIs).

  • Experience supporting supply chain integrations, BPO workflows, EDI/API transactions, or high-volume client delivery.

  • Experience delivering or supporting AI tools, automation solutions, or AI-driven operational workflows.

  • Experience with audits, compliance, and security governance.

  • Excellent communication, stakeholder management, and incident-coordination skills.

  • Knowledge of AI Agents or AI-driven automation solutions is a plus.

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