Supply Chain Customer Service Rep

About the role

We are seeking a Supply Chain Operations Specialist to support order management, logistics coordination, inventory visibility, and customer fulfillment activities. This role will help ensure timely product delivery, maintain data accuracy, support logistics providers, and contribute to continuous improvement initiatives across the supply chain.

Responsibilities

• Manage sales order processing and related supply chain transactions.
• Coordinate domestic and international shipments, logistics activities, and customer deliveries.
• Monitor shipment tracking, inventory movements, and delivery performance.
• Maintain accurate data and records within supply chain systems.
• Support invoicing, compliance, and documentation requirements.
• Partner with logistics providers, warehouses, freight carriers, and internal teams to resolve operational issues.
• Analyze supply chain metrics, inventory levels, and delivery performance.
• Support process improvement, operational excellence, and strategic projects.

Requirements

• Associate degree or equivalent combination of education and experience.
• 2-3 years of experience in supply chain, logistics, customer operations, or related functions.
• Experience working with ERP systems and supply chain processes.
• Strong analytical, organizational, and problem-solving skills.
• Experience with logistics coordination, order management, or inventory support.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong communication and customer service skills.
• Ability to work effectively in a fast-paced environment.

Qualifications

• Experience with international shipping, customs, freight, or transportation operations.
• Experience with inventory management, supply planning, or logistics analytics.
• Experience supporting continuous improvement initiatives.
• APICS, Six Sigma, or related supply chain certifications.
• Experience in healthcare, life sciences, manufacturing, or regulated industries.

Benefits

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.