Supply Chain Coordinator - Transportation Operations - Multiple Daytime Shifts (Hybrid)

Responsibilities

• Assign and tender shipments to Armada’s preferred carriers using transportation management system (TMS) to optimize service, capacity and cost.
• Cover shipments manually if not accepted through the TMS waterfall carrier selection by calling carriers to verbally secure capacity.
• Maintain on-time pick up of shipments utilizing the TMS.
• Proactively follow up to secure desired service results and communicate issues to all parties.
• Coordinate first response activity to resolve pickup and in-transit issues.
• Escalate issues as required to the appropriate manager/Senior Supply Chain Coordinator/Transportation Analyst.
• Support shipping/receiving locations with carrier issues, trailer pool coordination, rush shipment arrangements, and problem resolution.
• Manage MercuryGate (TMS) notifications and network e-mail communication through your personal Microsoft Outlook mailbox.
• Work within the weekend shift rotation as well as rotating into alternative shifts during the week, as needed.
• Manually enter orders into the TMS using the order entry function.
• Manager pending orders for your assigned region/suppliers and handle carrier rate reviews, as needed.
• Analyze shipping processes for possible improvements and support implementation plans.
• Develop and manage supplier relationships.
• Analyze carrier routing guides and capacity utilization to adjust system parameters for cost savings and service levels.
• Manage the Transportation Planning Tool (TPT) to organize and consolidate LTL shipments into truckloads.
• Coordinate return disposition of refused/returned goods as required.
• Maintain excellent communications and service with shipping locations and carriers.

Qualifications

• Minimum 1-5 years experience in customer service or transportation operations, preferred with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation.
• Bachelor’s degree in Business, Communications, Supply Chain, or Logistics preferred.
• General understanding of business and transportation terms and concepts.
• Proficient in Microsoft Word, Outlook, Excel (Access, TMS applications preferred).
• Strong analytical and problem-solving abilities.
• Effective verbal and written communication skills.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.