Supply Chain Coordinator - Equipment

Summary

The Supply Chain Coordinator – Equipment is responsible for coordinating the end-to-end flow of equipment orders, inventory, procurement activities, vendor communications, logistics, and customer deliveries. This role serves as a critical link between Sales, Operations, Service, Production, Suppliers, Logistics Providers, and Customers to ensure equipment is delivered accurately, on time, and in accordance with company standards.

Roles and Responsibilities

• Manage the complete customer equipment order lifecycle, including order entry, order validation, procurement coordination, supplier follow-up, shipment scheduling, delivery tracking, SAP order maintenance, goods receipt processing, invoice validation, and final customer invoicing.
• Enter, maintain, and update customer order information in SAP and CRM systems, ensuring accuracy of pricing, product configuration, delivery schedules, and customer requirements throughout the order lifecycle.
• Review customer purchase orders for accuracy, completeness, and compliance with company requirements.
• Coordinate order releases, scheduling, and shipment activities to meet customer expectations.
• Manage vendor communications regarding lead times, product availability, production schedules, and shipment status.
• Monitor inventory levels and collaborate with purchasing and operations teams to support customer demand.
• Validate and approve vendor invoices by verifying pricing, quantities, and receipt of goods against purchase orders and supporting documentation.
• Perform SAP goods receipts (GR) to accurately record equipment and material receipts, ensuring inventory accuracy and timely vendor payment processing.
• Identify, communicate, and escalate supply chain risks that may impact customer deliveries.
• Coordinate inbound and outbound equipment shipments.
• Work closely with transportation providers, warehouses, and freight partners to ensure timely deliveries.
• Coordinate delivery schedules with customers, carriers, and internal departments.
• Partner with Sales, Production, Warehouse and Finance teams to ensure seamless order execution.
• Serve as a primary point of contact for customers regarding order status, equipment availability, and delivery schedules.
• Resolve customer inquiries related to shipment tracking, order fulfillment, and equipment deliveries.
• Process returns, credits, equipment exchanges, and warranty-related transactions as required.
• Submit and manage freight damage claims for damaged or lost equipment by coordinating with customers, carriers, vendors, and the Claims Department.
• Collect, review, and submit required photographs, shipping documents, delivery receipts, inspection reports, and supporting documentation to ensure timely claim processing, resolution, and recovery of costs.
• Maintain accurate records within SAP, CRM, and inventory management systems.
• Generate and analyze reports related to inventory, order status, and purchase order status.

Experience

• 2–5 years of experience in supply chain, logistics, order management, procurement, customer service, or equipment coordination.

Education

• Associate degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or related field; equivalent experience may be considered.

Skills and Qualifications

• Required experience utilizing SAP for order management, customer order processing, inventory inquiries, shipment tracking, supply chain coordination, goods receipts, invoice verification, and customer invoicing.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational, analytical, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.
• Strong verbal and written communication skills.
• Demonstrated ability to build effective working relationships with customers, vendors, and internal stakeholders.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan
• Salary is geographically adjusted and salary based on knowledge, skills and experience
• Health insurance / Dental insurance / Vision insurance
• Competitive Paid time off
• Life & Disability insurance
• Annual Bonus

Job Location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our corporate office in Rock Hill, SC.

Contact Information

Talent Acquisition Team: Tachelle Peeples