Supply Chain Coordinator

About the role

This is a hybrid role to the HelloFresh Headquarters in either NYC or Chicago, IL. Factor’s Retail business is scaling from pilot to national expansion. The team needs strong day-to-day supply chain and logistics support to ensure what we sell can be produced, shipped, received, and executed reliably.

Responsibilities

• Support day-to-day Retail supply chain and logistics execution across Target and future retail accounts.
• Track retail production readiness, shipment timing, logistics milestones, delivery status, retailer DC requirements, and service-level risks.
• Cook with production, procurement, logistics, co-manufacturing, and internal supply chain teams to ensure retail commitments are operationally supported.
• Maintain operational trackers for POs, shipments, DC appointments, inventory risks, short shipments, service issues, and open action items.
• Support issue resolution when shipments, appointments, retailer receiving requirements, inventory, shelf-life, or service-level issues arise.
• Help prepare operational inputs for weekly commercial / supply chain meetings, monthly performance reviews, and launch readiness check-ins.
• Support item setup and operational data workflows, including UPC / GTIN / SCC coordination, shipment data, logistics requirements, and retailer readiness inputs.
• Partner with Sales Strategy & Planning on forecast reconciliation, launch timing, promotional volume readiness, and operational implications of commercial changes.
• Help document repeatable SOPs for retail logistics, shipment tracking, issue escalation, item setup coordination, and launch readiness as the business scales.

Requirements

• Highest level of integrity, ethics, and professionalism.
• Strong organizational skills, with the ability to manage many moving pieces, deadlines, trackers, and stakeholders without losing details.
• Operational-minded, caring about whether plans are feasible, shipments arrive on time, data is accurate, and issues are resolved quickly.
• Detail-oriented, noticing mismatches, missing inputs, unclear owners, and operational risks before they become bigger problems.
• A strong communicator, able to send clear updates, document decisions, and keep cross-functional partners aligned.
• Comfortable with ambiguity, working in a fast-moving environment where processes are still being built.
• Data-capable, comfortable working in spreadsheets, trackers, dashboards, and operational reports.
• Proactive, following up, closing loops, and escalating risks early.
• Team-oriented, working well across Supply Chain, Production, Procurement, Logistics, Sales, Planning, Finance, and Business Operations.

Qualifications

• 3+ years of experience in a CPG supply chain role on an account that services retail, logistics, operations, procurement, production planning, retail operations, CPG operations, consulting, or a related field.
• Experience managing trackers, operational data, shipment details, inventory, POs, production milestones, or cross-functional project plans.
• Strong Excel / Google Sheets skills and comfort working with operational data.
• Strong written and verbal communication skills, with the ability to summarize issues clearly and drive follow-up.
• Experience in CPG, food, grocery, fresh / refrigerated products, logistics, fulfillment, or manufacturing is a plus.
• Ability to work cross-functionally with internal teams and external partners in a fast-moving environment.
• Strong attention to detail, follow-through, and ownership mindset.
• BA/BS preferred in Supply Chain, Operations, Business, Engineering, or a related field.

Benefits

• 401k with company match that vests immediately upon participation, and company equity plan based on role.
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks.
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment.
• Tuition reimbursement for continuing education (upon 2 years of service).
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_).
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+

Pay

• New York Pay Range: $89,775—$99,750 USD
• Illinois Pay Range: $83,475—$92,750 USD