Supply Chain Coordinator

What You Will Do

• Support daily e-commerce order flow by monitoring orders, identifying exceptions, and helping resolve fulfillment or shipping issues.
• Manage operational activities for QVC orders, including order coordination, fulfillment follow-up, and issue resolution.
• Cookpide e-commerce and QVC returns, ensuring return activity is tracked, communicated, and resolved appropriately.
• Respond to and investigate customer service inquiries related to orders, shipments, returns, delivery issues, and other supply chain matters.
• Partner closely with the warehouse to investigate shipment discrepancies, order exceptions, recurring issues, and fulfilment concerns.
• Track open operational issues through resolution and communicate timely updates to the appropriate teams.
• Support spa-related inquiries and operational requests, coordinating with internal teams to provide timely information and resolution.
• Maintain accurate records related to orders, returns, inquiries, and issue resolution.
• Identify recurring trends or process gaps and escalate opportunities for operational improvement.

What We Are Looking For

• Experience in supply chain, operations, customer service, order management, logistics.
• Knowledge of order management processes and tools including ERP's and Excel.
• Collaboration: partners with internal teams and external stakeholders including the Warehouse team on a daily basis, ensuring information flows seamlessly and efforts are aligned to common goals.
• Problem solving: able to investigate, source information from multiple stakeholders and partners, and offer recommendations, seeing things through until resolved.
• Commercial awareness: maintains awareness of risks and opportunities to deliver commercial results, prioritises with commerciality, and offers recommendations to protect commercial goals.
• Data management: comfortable analyzing data and actioning insights, able to deliver reports for various stakeholders, and passionate about data integrity.

What We Offer You!

• Paid Time Off
• 401(K) with 100% match on the first 5%
• Company Holidays
• Paid Parental Leave
• Generous ELEMIS product discount
• Supplemental & Basic Life Insurance
• Dental & Vision
• Commuter benefits
• …and more perks designed around wellbeing and balance
• Hybrid working: Monday and Friday Working From Home, and Tuesday, Wednesday and Thursday in office (Manhattan).