Supply Chain Business Analyst

About the role

This role sits at the intersection of data systems, reporting, and business operations within Service Supply Chain. You will serve as the subject matter expert for our core reporting infrastructure — supporting and maintaining our Power BI reporting ecosystem, supporting our SAP S/4HANA platform, and partnering with business stakeholders to turn complex data into actionable insight.

Responsibilities

• Serve as the SME for the primary reporting data model — owning its structure, documentation, and ongoing development
• Maintain and support reporting dashboards and tools in Power BI
• Partner with business stakeholders to define KPIs and track metrics around internal and external customer satisfaction related to spare parts and service fulfillment
• Bridge operational teams and data systems — translating business requirements into solutions and surfacing issues proactively
• Utilize multiple data sources to analyze customer experience trends, identify root causes, and communicate findings and recommendations to cross-functional teams
• Leverage AI tools and emerging technologies to enhance analysis, improve efficiency, and support business decision-making
• Develop a deep understanding of our business operations and grow into a functional role supporting our SAP S/4HANA environment, including aATP, Entitlement Management, and Asset Management

Requirements

• Hands-on experience with Power BI — maintaining and supporting reports, datasets, and dashboards
• Proficiency with SQL or equivalent data querying skills
• Applied business operations experience in supply chain, logistics, or service operations
• Strong analytical and problem-solving skills — comfortable working independently with minimal direction on complex, ambiguous problems
• Proven ability to take ownership of deliverables from start to finish without heavy oversight
• Ability to communicate findings clearly to both technical and non-technical audiences
• Strong organizational skills and ability to manage multiple priorities

Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years