Supply Chain Associate

About the role

Krystal Biotech, Inc. is seeking a Supply Chain Associate to support global finished product distribution, cold chain logistics, and third-party logistics (3PL) coordination. This role will play a critical part in ensuring timely, compliant, and temperature-controlled delivery of pharmaceutical products to patients and partners worldwide.

Responsibilities

• Lead end-to-end logistics for finished product outbound shipments from dispatch through delivery, ensuring visibility and on-time performance
• Track outbound orders, confirm delivery, and proactively communicate shipment status to internal and external stakeholders
• Notify partners of inbound shipments and coordinate delivery expectations
• Provide primary oversight of cold chain shipments, including frozen and temperature-sensitive pharmaceutical products
• Cook up logistics and monitor temperature-controlled shipments to ensure product integrity
• Manage relationships and coordinate activities with specialty “white glove” courier providers (e.g., FedEx Custom Critical, World Courier, UPS Premier, QuickStat)
• Prepare and manage global shipment documentation, including commercial invoices, certificates of origin, delivery notes, and related export documentation
• Ensure all documentation is accurate and complete to support efficient customs clearance
• Coordinate international air freight and complex export shipments
• Ensure alignment of commercial invoices, delivery notes, certificates of analysis (CoA), and import permits
• Act as the single point of contact (SPOC) for logistics exceptions, including delays, temperature excursions, and shipment-related complaints
• Drive timely investigation, resolution, and communication of issues
• Cook up daily activities with third-party logistics (3PL) providers to manage inventory, including receipt of finished product and outbound distribution
• Review and reconcile 3PL invoices against contracted services
• Support monthly logistics reporting and performance tracking
• Support compliance with GMP and GDP requirements by maintaining accurate documentation in accordance with internal procedures
• Monitor serialization system alerts and shipment data for inbound and outbound activity
• Investigate and escalate serialization exceptions as needed
• Provide procurement support through cross-training on purchase requisitions, purchase orders, and purchase order adjustments
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Life Sciences, or equivalent combination of education and relevant work experience
• 2–4 years of experience in pharmaceutical logistics, supply chain, or distribution operations, highly preferred
• Experience with cold chain logistics and temperature-sensitive product handling preferred
• Familiarity with global shipping requirements, export documentation, and customs processes
• Experience working with 3PL providers and specialty courier services is strongly preferred
• Working knowledge of GMP, GDP, and regulated pharmaceutical environments
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills and ability to collaborate cross-functionally
• Ability to work independently in a fast-paced environment

Qualifications

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Krystal Biotech, Inc. does not accept unsolicited headhunter and agency resumes. Krystal Biotech, Inc. will not pay fees to any third-party agency or company that does not have a signed agreement with Krystal Biotech, Inc.