Supply Chain Associate 2:00pm-10:30pm

About the role

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Duke Regional Hospital in Durham, North Carolina is a 388‑bed facility offering a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight‑loss surgery, women's services, and heart and vascular services. Location: 3643 N Roxboro St, Durham, NC 27704.

Responsibilities

• Distribute and restock supplies and/or linen for end users.
• Utilize Supply Chain technologies, including Pyxis and SAP, to document the movement of supplies.
• Perform regular cycle counts to ensure accurate inventory levels.
• Check expiration dates on supplies, document findings, and appropriately discard expired products.
• Accept and sign for deliveries from distributors as needed.
• Inspect shipments, enter goods receipts into SAP, and file packing slips.
• Report shipment discrepancies to on-site management.
• Prepare and process vendor returns and rotate stock in all inventory areas.
• Move and stock supplies in appropriate shelving locations after receiving is completed.
• Transport shipments from the loading dock to stockrooms and deliver packages to designated recipients.
• Deliver non-supply items, such as medical gas and linen, as required.
• Participate in mid-year and year-end inventory counts.
• Complete all STAT orders according to established service level agreements.
• Provide excellent customer service when addressing supply and linen-related inquiries.
• Maintain clean and organized workspaces and storage areas throughout the facility.
• Proactively recommend operational efficiency improvements.
• Serve as a mentor and preceptor for Level I associates.
• Act as backup Team Lead when necessary.
• Provide excellent customer service to nursing units, operating rooms, Cath Labs, physicians, nurses, and other specialty departments.
• Coordinate and deliver supplies and products to off-site clinics and facilities.
• Manage inventory and assist with annual inventory preparations and counts.
• Oversee consignment inventory and related processes.
• Support inventory management activities within procedural areas.
• Collaborate with stakeholders to adjust PAR levels and address slow-moving inventory.
• Troubleshoot supply shortages and communicate operational impacts.
• Utilize ERP systems to generate reports, locate products, manage handheld technologies, replenish PAR locations, and close daily SAP transactions.
• Serve as the Subject Matter Expert (SME) for the TIMS module, including receiving and documentation processes.
• Generate and analyze reports from EPIC and Pyxis to support inventory and operational recommendations.
• Participate in PERT, OR EDIT, and VAT discussions as assigned.
• Utilize Vendormate and assist with vendor management activities as assigned.
• Work with customers to reconcile invoices as needed.
• Complete assigned duties with minimal supervision from leadership.
• Perform additional job-related duties, as reasonably assigned, to support safe patient care practices.
• Cross-train in other operational functions and provide support when needed.
• Work collaboratively with colleagues to achieve organizational and departmental goals.
• Maintain professionalism when responding to customer needs.
• Effectively operate within a computerized work environment.

Requirements

• Education: High School Diploma or GED required. Some college coursework preferred but not required.
• Experience (Level I): Minimum of one year of experience in distribution, warehousing, shipping and receiving, logistics, material handling, customer service, inventory control, or a related service environment. Experience in a fast-paced, customer service-oriented environment strongly preferred.
• Experience (Level II): Minimum of two years of experience in the same areas listed above.
• Degrees, Licensure, and Certifications: Valid Driver's License may be required.

Skills

• Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
• Ability to push and pull unloaded and loaded carts requiring up to 100 pounds of force daily.
• Frequent reaching, lifting, stooping, and bending.
• Commitment to continuous process improvement and service excellence.
• Ability to work cooperatively to achieve organizational and team goals.
• Strong problem-solving skills and ability to contribute innovative ideas.
• Sense of urgency and a proactive customer service approach.
• Experience using an ERP system (Level II).
• Demonstrated competency in inventory management (Level II).

Schedule

Working Hours: