Supply Chain Analyst III- #26-17279

Key Responsibilities

• Order Queue Monitoring & SLA Management
• Continuously monitor order queues to identify orders at risk of SLA breach
• Track and report on SLA performance metrics, flagging trends and systemic issues
• Prioritize and triage orders based on urgency, SLA timelines, and business impact
• Proactively escalate at-risk orders before breach occurs
• Order Hold Resolution
• Monitor order holds across all channels and identify root causes (e.g., credit, inventory, configuration, approval)
• Drive timely resolution of holds by coordinating with cross-functional teams (procurement, finance, logistics, vendors)
• Document recurring hold patterns and recommend process improvements to reduce future occurrences
• Control Tower Operations
• Serve as the single point of visibility for end-to-end order status across the enterprise
• Provide daily/weekly reporting on order health, hold aging, and SLA compliance
• Maintain and update dashboards and trackers for real-time order visibility
• Participate in daily stand-ups or war rooms to communicate order status and risks
• Manage fulfillment stage capacity constraints and manage reallocation of capacity to minimize impact
• Process Improvement & Collaboration
• Identify bottlenecks in the order-to-fulfillment process and propose solutions
• Partner with systems, operations, and logistics teams to streamline workflows
• Support the development and maintenance of standard operating procedures (SOPs)
• Contribute to root cause analysis for systemic fulfillment failures

Required Experience

• 5 years in an order management, supply chain operations, or fulfillment coordination role. Ideally in enterprise-scale operations (high volume, multiple SKUs/regions)

Required Skills (Top 5)

• Order Management & Fulfillment Operations - Demonstrated experience managing end-to-end order lifecycles, including exception handling, hold management, and order expediting.
• SLA Monitoring & Proactive Escalation - Proven ability to monitor queues against defined service levels, identify risk patterns, and escalate effectively before breaches occur.
• Problem-Solving & Root Cause Analysis - Strong analytical skills to diagnose order holds, trace issues to their source, and implement timely corrective actions.
• Order Management Systems - Proficiency with Oracle GOP used for order tracking, reporting, and workflow management.
• Communication & Cross-Functional Coordination - Excellent written and verbal communication skills; ability to work across teams (procurement, logistics, finance, vendors) and keep stakeholders aligned on priorities and status.